Consulting Statistics in Analytics

In the Bronze Hub, you not only manage your orders but also gain a clear and powerful view of your operation.
With the Analytics section, you will have several key metrics that help you identify where you can improve, where you excel, and how Bronze is supporting you to achieve it.

You can access this section from the menu that appears at the top of the Hub.

• Time Scale: Organize the data by day, week, or month.

• Filter by Restaurant: If you have several locations, you can select one or more.
You can even compare them by activating the lock icon checkbox.

• Date Range: Choose the period you are interested in studying.

• Export: Download the data in Excel, CSV, or PDF format to analyze them
outside the Hub.

At the top of the page, you will find four main metrics that offer a quick summary of your operation:

1. Order Coverage: Indicates the percentage of orders for which a photo has been taken.

2. Quantity of Corrected Errors: This metric shows the money saved thanks to errors that Bronze detected and that the team corrected before delivering the order with a mistake.
Additionally, you will also see the number of orders in which, although a warning was given, the error was not corrected

How is it calculated?

We multiply the price of the order by the percentage of missing items detected and adjust it with a 30% factor.

Example:

Order of €30 with 8 items → we warned that 1 is missing.

The calculation would be:

30 € x (1/8) x 0.3 = 1,12 € of estimated savings.

Why do we use 30%?

Because the warning is often generated while the order is still in preparation. To be conservative, we estimate that:

This way, the calculation reflects an estimation adjusted downward, avoiding inflating the real savings.

3. Net Refund (%): This metric represents the success of the disputes managed by Bronze in a restaurant (Wrong Item (WI), Missing Item (MI), and cancellations). It is calculated by dividing the total of non-won refunds by the total number of orders. Thus, the percentage shows how effective Bronze is in recovering revenue.

4. Total Money Recovered: Amount of money recovered thanks to won disputes from refunds.

Next, the section presents interactive graphs for deeper understanding:

• Coverage Graph: A bar chart that shows orders with photos (dark gray) and orders without an image (light gray). By hovering the cursor over it, you will see the exact numbers.

• Preparation Time: A curve that shows the time from the order's reception until it is analyzed in the app.

• Quantity of Corrected Errors: This graph reflects the quantity of errors that Bronze identified and that were successfully corrected before the order was delivered with a mistake. Additionally, we indicate the quantity of orders that were not corrected.

• Errors by Shift: You will be able to identify which shifts experience the majority of the faults and visualize the exact data by hovering the cursor.

• Missing Classes: This circular graph shows which products are causing the most errors during order preparation. The larger the portion of a product in the circle, the more errors it is generating.
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These metrics focus on the economic impact and reputation of your business:

• Money Recovered: Compares the amounts of refunds received (in red) with the money recovered through disputes with Bronze (in green).

Refund Reasons: A graph that visualizes the reasons for the refunds by colors:

◦ 🟠 "Missing Item": Missing products.

◦ 🟡 "Bad Quality": Bad quality.

◦ 🟣 "Wrong Items": Wrong products.

◦ 🔵 "Delivery Issues": Delivery problems.

◦ ⚪ "Otros" (Others).

• Net Refunds on Billing: Shows the money that is actually lost on the total billing by subtracting total refunds from recovered refunds (total refunds - recovered refunds).
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• Negative Reviews: Uses a scale of blue shades to visualize the reasons for bad reviews, which may be:

◦ Missing items.

◦ Bad quality.

◦ Wrong products.

◦ Delivery issues.

◦ Otros (Others).