In Home page, you will find refunds that Bronze was unable to claim automatically. These are usually incomplete orders, orders with unified packaging, missing receipts, among other cases.
The refunds appear in a list ordered from oldest to newest, allowing you to review them quickly one after another.
How to review a refund
1. Click Review now to start with the oldest refund, or select any order from the list.
2. Compare the photo with the receipt and the customer's claim.
If you hover over a product on the receipt, it will be highlighted in the photo.
Choose an option:
Do not claim: The customer is right. The order was missing something or contained an error, so the refund is correct and nothing is claimed.
Claim to platform: The order went well. Bronze submits the claim along with the photos to the corresponding platform to recover the refunded amount.
4. Once you make a decision, the refund disappears from the list and the next one opens automatically.
Tips:
Don't let them stack up. The more time that passes, the fewer claims platforms accept.
Do not close the tab while claims are sending, or they might not reach the platform.
Keyboard shortcuts:
1Do not claim2Claim←→Change photoEscExit
Want to add a comment to the claim? Open the order from its details page and edit the template before sending it.
Still have questions?
You can contact us via the support chat.
You can find it in the bottom right corner of Bronze Hub