Step 1: Client
The first step is to access the Bronze Hub, your central control panel. You should have received an invitation in your email.
✔️ Signing Terms: When logging in for the first time, you must review and accept the Service Agreement and the Terms and Conditions of Service.
✔️ Payment Method: Below, you will find a form to set up your billing details and payment method.
Step 2: Hardware
To visually capture every order, you need to choose the right hardware.
Opciones de captura:
Tablet + Soporte: Ideal para puntos fijos. Si eliges esta opción, te enviaremos un Periscopio (pieza con espejo para perspectiva cenital, pendiente de patente).
Teléfono móvil: Máxima flexibilidad para el personal.
No hay límite: puedes usar tantos dispositivos como necesites según tu volumen de trabajo.
Capture Options:
Tablet + Stand: Ideal for fixed stations. If you choose this option, we will send you a Periscope (a mirror attachment for top-down perspective, patent pending).
Mobile Phone: Maximum flexibility for your staff.
No limits: You can use as many devices as you need depending on your workload
Which one to choose? Here is a quick comparison:
Criterion | Tablet (Fixed) | Mobile |
Available space | Min. 80x60 cm free table space | No fixed space requirement |
Order volume | Medium-High (linear flow) | Any (adaptable) |
Parallel prep | May be a bottleneck with 1 tablet | Scales with N mobile devices |
Staff interaction | None (hands-free) | Requires picking up phone and taking photo |
Capture quality | Consistent (fixed angle) | Variable (depends on user) |
Installation | Tripod + Stand + Power outlet | Lanyard case (instant) |
Multiple zones | 1 tablet per zone (Expensive) | 1 mobile per zone (Flexible) |
Training | Minimal | Requires practice (positioning/photo) |
For an in-depth comparison, check out our article: Hardware Recommendations.
Here are some installation examples:
Step 3: Creating Your First Restaurant
Once inside the Hub, it’s time to register your first location. You will need to complete a profile with the basic information of the establishment.
Once created, you can start inviting the team members who will be working at that restaurant.
Step 4: Checklist
To ensure nothing is missed, the Hub will show you a checklist of pending tasks to complete your onboarding in the "restaurant" section:
The tasks are grouped into four main categories: Integrations, Devices, Team, and App.
Each category includes specific actions that are the responsibility of either the Bronze team or your own team. To help you identify who should execute each step, you will see a distinctive label indicating who the task belongs to.
Onboarding is considered complete once all items on the list are crossed off, either because they have been automatically validated or because you have marked them manually.
1. Integrations
This process is divided into two phases: first, activation on your part, followed by the technical configuration performed by our team.
How to complete this step?
To complete the integrations—both for the Point of Sale (POS) and the sales channels (aggregators)—collaboration between your team and Bronze is required:
Team Action: You must follow the step-by-step guide to register us and provide the necessary access credentials.
Bronze Technical Connection: Once we receive access, our team will perform the internal configurations to get the system fully operational.
Task Completed: When both processes are finished, the tasks will be automatically marked as complete, and the section will turn green.
2. Devices:
This group of tasks covers the entire equipment process: from purchasing and receiving to installing the chosen hardware for each restaurant.
Manual Validation: Unlike integrations, these tasks must be manually marked as complete by the store team once installation is finished (except for the periscope shipment).
Support Guides: Detailed manuals for each step of the process are available within this section.
Periscope Shipping: If your operations require the use of periscopes (for tablets), remember to notify the Bronze team so we can manage the shipment to your facilities.
¿Need help with your purchase?
At Bronze, we work with an external partner to facilitate the acquisition of equipment. If you would like to receive a personalized quote for the devices we typically recommend, please contact us and we will manage it for you.
3. Team
The third block of tasks focuses on preparing the people who will use the platform daily. To complete this phase, the following three steps must be met:
Access Generation: Inviting users to the Bronze Hub.
User Registration: Each team member must complete their individual registration via the email they receive.
Mandatory Training: It is essential that the team completes the specific training attached to the guide for this task.
Progress Tracking: As in previous blocks, as users complete their registration and training, the tasks will be marked as finished until the group is complete.
4. Aplication
The final group of tasks focuses on the definitive launch of the capture system and data analysis.
Accessing the Tracker: The first task is to log in to the application. You can find your login credentials by clicking the button on the right, right next to the user guide.
Capture Monitoring: During the first few days, the system will verify that photos are being taken correctly and that the location's network coverage is stable.
AI Activation: Once the photo flow is consistent and of high quality, Artificial Intelligence analysis will be automatically activated.
In this phase, all tasks will be marked automatically as the system detects activity. Your team only needs to monitor that the steps are being completed and that the rollout finishes successfully.
5. When does the rollout end?
Once all the tasks on the checklist are completed, the rollout process will be considered finished, and your restaurant will move to Production status.
This means the system is fully configured and your team has mastered the operations and the use of the tool.
From this point on, our follow-up will be less intensive, though we will continue to monitor everything to ensure it works perfectly in your day-to-day operations.
6. Support
The fact that activation has ended doesn’t mean you’re on your own. We know that new questions or specific situations can always arise, and our team remains at your disposal through the following channels:
Help Center: You have unlimited access to our knowledge base with detailed guides on all features -> Bronze Help Center
Support Chat: Available in real-time within both the App and the Hub.
Email: Write to us whenever you need at [email protected].
WhatsApp: You can send us a message at +34 611 064 198 (please remember that this number is for chat only and does not accept calls).