This is an automated feature that unifies reviews from different delivery platforms, allowing you to have all the information in one single place. Thanks to this tool, you can track your customers' feedback faster and more efficiently.
1. What can you do now?
From the Bronze Hub, you now have a section available where you can:
Check all the reviews received for your orders.
View the rating, comment, and date of each review.
Quickly identify the most frequent reasons behind negative reviews.
Filter by restaurant, platform, date range, and keywords.
2. Where to find your reviews?
Log in to the Bronze Hub
In the top-left menu, select Feedback
Explore the list to see each detailed comment.
3. Why is it useful?
Reviewing your feedback allows you to:
Detect patterns in issues (e.g., "missing items," "slow deliveries," "poor quality").
Identify opportunities for operational improvement.
Track how customer satisfaction changes over time.
Act quickly to fix recurring errors.
4. Extra Tip
Combine this information with your Analytics dashboard to better understand how reviews impact your refunds, disputes, and operational results.
Add Bronze Feedback to your delivery orders with the AI Verification Ticket
Thanks to our partnership with EPSON, Bronze Feedback allows you to print AI-verified tickets that can be attached directly to physical orders.
These tickets serve several key purposes:
They redirect customers to loyalty pages, making data capture easier to expand your CRM and launch future marketing campaigns.
They can replace the traditional receipt, as customers can request it later through the form on the loyalty page.
In this way, tickets do more than just verify orders—they become a powerful tool to enhance the customer experience and boost your relationship with them.
If you want to activate this feature and get more information about the Verification Ticket, you can review this specific guide: AI Verification Ticket.
Still have questions?
You can contact us through the support chat.
You will find it in the bottom-right corner of the Bronze Hub.