Step 1: Client Onboarding
The first step is to access the Bronze Hub, your central control panel. You should have received an invitation in your email.
✔️ Signing the Agreement: When logging in for the first time, you must review and accept the Service Agreement and the Terms and Conditions.
✔️ Payment Method: Below, you will find a form to set up your billing details and payment method.
Step 2: Hardware
To visually capture every order, you need to choose the right hardware.
Capture Options:
Tablet + Stand: Ideal for fixed stations. If you choose this option, we will send you a Periscope (a mirror attachment for top-down perspective, patent pending).
Mobile Phone: Maximum flexibility for your staff.
No limits: You can use as many devices as you need, depending on your workload.
Which one to choose? Here is a quick comparison:
Criterion | Tablet (fixed) | Mobile |
Available space | Min. 80x60 cm free table space | No fixed space requirement |
Order volume | Medium-High (linear flow) | Any (adaptable) |
Parallel prep | May be a bottleneck with 1 tablet | Scales with N mobile devices |
Staff interaction | None (hands-free) | Requires picking up phone and taking photo |
Capture quality | Consistent (fixed angle) | Variable (depends on user) |
Installation | Tripod + Stand + Power outlet | Lanyard case (instant) |
Multiple zones | 1 tablet per zone (expensive) | 1 phone per zone (flexible) |
Training | Minimal | Requires practice (positioning/photo) |
For an in-depth comparison, check out our article: Hardware Recommendations
Here are some installation examples:
Step 3: Creating your first restaurant
Once inside the Hub, it’s time to register your first location. You will need to complete a profile with the basic information of the establishment.
Once created, you can start inviting the team members who will be working at that restaurant.
Step 4: Checklist
To ensure nothing is missed, the Hub will show you a checklist of pending tasks to complete your Onboarding:
The tasks are grouped into four main categories: Integrations, Devices, Team, and App.
Each category includes specific actions that are the responsibility of either the Bronze team or your own team. To help you identify who should execute each step, you will see a distinctive label indicating who the task belongs to.
Onboarding is considered complete once all items on the list are crossed off, either because they have been automatically validated or because you have marked them manually.
For more details on each process, we recommend checking our specific Onboarding Guide, where we explain how to move forward step-by-step.
Integrations:
POS Integration
Sales Channel Integration
Devices:
Hardware Purchase
Hardware Delivery
Hardware Installation
Equipo:
Invite Team Members
Staff Access
Training
App:
Log in
Start taking photos
Stable network coverage
Model training (if required)
Correct image analysis
Step 5: Bronze Tracker
Once your integrations are active and your hardware is set up, you’re ready to start taking photos of your orders with Bronze Tracker!
During this initial phase, we will be collecting images and data to train our Artificial Intelligence. Orders will not yet be analyzed automatically, but this stage is essential for future accuracy. We recommend a training session with our team to get the most out of Bronze.
• Installation: Install the Bronze Tracker app from https://app.bronze.vision/ on your devices.
◦ First, select an order number on your device.
◦ Then, tap the camera button to take the photos.
IMPORTANT: You can take as many photos as you like, but remember that for everything to work correctly, each product must only be photographed once.
Step 6: IA Order Analysis
Once we have collected a sufficient volume of images and performed the necessary testing, we will begin analyzing your orders using Artificial Intelligence.
From this point on, our AI agents will review your order preparation in real-time. Their role is to detect any missing or incorrect products, generate visual evidence, and help you ensure every delivery is smooth and error-free. If something is missing from an order, you will know instantly, allowing you to correct it before delivery.
Step 7: Bronze Hub, your Control Center
The Bronze Hub is your centralized space to visualize, understand, and manage incidents for each order once they have been analyzed. Here, you can view every order, review what happened, and dispute unfair claims using the evidence you generated yourself with the Tracker.
In the Hub, you will be able to:
Review every order and see exactly what occurred.
Dispute unfair claims using the photographic evidence generated with Bronze Tracker.
Access quick search by order or image if a customer files a complaint.
Bronze Hub gives you the power to keep your orders perfect and your claims under control, all from one place.
Step 8: Questions & Support
We understand that adopting new technologies can raise questions, and that your time is valuable. If at any moment you have a question or need help with an issue, remember that our team is ready to assist you via our support chat.
You can find the support chat:
In the Hub: In the bottom-right corner.
In the mobile app: In the top-right corner (by selecting the question mark icon); the chat icon will then appear at the bottom right.
Don't hesitate to reach out; we are here to ensure your experience with Bronze is always excellent.
