How does the Re-disputer work?
The process is simple and completely automated:
• Automatic Reconciliation: Bronze links each order with its won dispute and its corresponding payment.
• Automatic Claim: If a won order is detected without collection, a request is automatically sent to the aggregator to claim the pending payment.
What does this imply?
This tool provides you with less work and more efficiency. By automating this process, you will not have to dedicate additional time to reviewing payments, as all the information will be available directly in the Hub.
The Technology Behind Bronze
To achieve this, Bronze processes the CSV files of invoices and payments from the aggregators, cross-references them with your won disputes, and, after an optimized period to avoid conflicts, automatically launches the claim if necessary.
How can I know if the aggregator has paid?
When we perform the reconciliation and confirm that the pending payment appears on the invoice, the order will be displayed marked in the following way:
External Cancellations:
All cancellations due to reasons external to the restaurant must be charged the total amount of the cancelled order.
How is it checked?
We will use this example order. We see that the cancellation is for an external reason.
You should download the invoice for the corresponding fortnight.
If the order appears in the downloaded CSV, it means they are making the payment.
Avoidable Cancellations and Refunds:
Given that avoidable cancellations and refunds are not paid by the aggregator, you will not find any entry in the corresponding CSV for the identifier of these orders.
However, when one of these disputes is won through Bronze, an entry will be generated in this CSV. Just like the rest of the orders or external cancellations. This means that the order has been reimbursed by Glovo.
Here you can see an example of the order MP8KCQQ1:
We have the won avoidable cancellation:
And it appears in the invoices CSV.
*In this case, it should be noted that this order may not appear in the CSV that corresponds to its date; instead, it should appear in the following period.
What should I do if I want this functionality for cancellations?
For refunds, this functionality is activated automatically: you don't have to do anything.
If you also want it for cancellations, we only need you to give us access to your invoices from the Glovo Manager Portal.
Still have questions?
You can contact us via the help chat.
You will find it in the bottom right corner of Bronze Hub.